❓ Frequently Asked Questions – AdanBuy
We’re here to make your shopping experience as smooth as possible. Below are answers to some of the most commonly asked questions.
CUSTOMER FAQ'S
Yes! We offer Cash on Delivery across all Emirates in the UAE. You can pay for your order when it arrives at your doorstep.
Orders are typically delivered within 2 to 5 business days, depending on your location. You’ll receive updates via WhatsApp or email once your order is confirmed.
Yes. You can return a product within 7 days of receiving it, as long as:
- It’s unused and in original packaging
- It is not a personal care or final sale item
- You notify us within the 7-day window
Please contact us via WhatsApp or email before sending any item back.
Once we receive and inspect the returned item, you can choose between:
- A replacement of the product
- A refund via bank transfer or store credit.
Refunds typically take 5–7 business days after return approval.
We sell high-quality items across these categories:
Health & Beauty | Fashion | Fitness, Sports & Outdoor | Toys | Games & Baby Essentials
You can request a cancellation before your order is shipped. Once it has been shipped, cancellations are not possible.
We currently offer manual tracking. You can message us via WhatsApp to check the delivery status of your order.
Currently, we only deliver within the United Arab Emirates. Stay tuned — we may expand in the future!
Yes. We only list products with accurate images and descriptions. However, minor variations in color or packaging may occur due to lighting or supplier updates.
For hygiene reasons, personal care, beauty, and health products are non-returnable unless damaged or defective on arrival.
Yes! We run seasonal promotions and flash sales. Follow us on Instagram or WhatsApp to stay updated on the latest offers.